Terms of Service

Sahen is a meal-subscription platform. You browse participating kitchens, subscribe to a meal package and program, choose your meals each day from that kitchen’s published menu, and receive deliveries on the schedule you set.

A subscription is a prepaid package of meal-days ("credits"). Buying a package debits nothing until each scheduled day is delivered; skipping a day does not cost a credit.

Each delivery date has a cutoff time. Before the cutoff, you can choose your meals for that day from the kitchen’s published menu. After the cutoff, your selections are locked, a default is applied to anything you did not choose, and the order is sent to the kitchen for preparation — it can no longer be changed or cancelled from the app.

You can pause your subscription before travel and resume it later; your remaining prepaid days are held, not lost, while paused.

Sahen does not process card payments. You pay the kitchen by cash on delivery, by bank transfer using CliQ with the reference the app shows you (confirmed by the kitchen against its bank), or by a payment the kitchen records manually on your behalf. No card details are ever collected in the app.

A subscription may show as pending until the kitchen confirms your payment. Cash-on-delivery subscriptions may be treated as active on trust for the first delivery, at the kitchen’s discretion.

Delivery is performed by the kitchen’s own drivers to the address and delivery days you set in the app. Delivery windows and coverage areas are set by each kitchen and may vary.

You are responsible for keeping your delivery address, phone number, and contact details accurate so your order reaches you.

You can cancel an unpaid subscription at any time before it is confirmed. For a paid subscription, contact the kitchen through Support about remaining, undelivered days — refund and credit handling for prepaid meal-days is at the kitchen’s discretion and Sahen facilitates the conversation but does not itself hold or move your payment, since payment is made directly to the kitchen.

You need an account to subscribe, created with your email or Google sign-in. You are responsible for keeping your sign-in secure. One account per kitchen per email address.

You can delete your account at any time in the app under Account; see the Privacy Policy for what is retained after deletion and why.

Each kitchen is responsible for the quality, safety, ingredients, and allergen information of the meals it prepares. Sahen does not prepare or handle food. If a meal is wrong, late, or unsafe, contact the kitchen or Sahen Support and we will help resolve it with the kitchen.

These terms are governed by the laws of Jordan.

We may update these terms as the product changes. Continued use of the app after an update means you accept the revised terms.