Support

We’re here to help.

Reach us directly, or find the right place to ask.

Contact us

Email us for anything about your account, an order, a delivery, or a payment — we read every message and aim to reply within one business day.

Email us

support@sahenos.com

For kitchens

Running a kitchen on Sahen? This is the right place — email us about your account, billing, or the console, or book a demo to see what’s possible.

Book a demo

Customers of a kitchen

Subscribed to meals through a kitchen’s own app? Please contact that kitchen directly — they see your orders and deliveries and can help fastest. Look for their support details inside their app, under Account.

Contact support

We reply within one business day.

Common questions

Before you write in

Open their app and look for Support inside Account — they handle your orders and deliveries directly.
Email us at the address above with your kitchen name — most account and console questions are answered within one business day.
Payment and delivery details live inside your kitchen’s own app, under Account — we don’t process payments centrally.
Both are linked in the footer of this site, and inside every kitchen’s app under Account.

Support policy

Pending legal review. This document describes Sahen’s data practices as implemented in the product today. The Sahen team is reviewing this text before it is treated as final; it has not yet been signed off by counsel.

Effective 2026-09-20

Need help with Sahen? Here's how to reach us and what to expect.

Contact us

Email us at support@sahenos.com for anything about your account, an order, a delivery, or a payment. Include the kitchen you're subscribed to and, if it's about an order, the delivery date so we can find it quickly.

We read every message and aim to reply within one business day.

Order or delivery problems

For a wrong, late, or missing delivery, or a meal quality issue, contact us with your kitchen name and the delivery date. We’ll follow up with the kitchen on your behalf.

Payments

If a CliQ transfer isn’t being confirmed, or a cash-on-delivery payment wasn’t recorded correctly, email us with the amount and date and we’ll help sort it out with the kitchen.

Account and data

You can update your name, phone, and saved addresses, and delete your account, directly in the app under Account. If you’d rather we do it for you, or you have a question about your data, email us — see the Privacy Policy for details on what we collect and retain.