Docs
These guides explain how Sahen works day to day: how you build menus and plans, how the daily cutoff locks tomorrow's orders, how production and delivery lists are made, and how customer credits move when people pause, skip or top up. Each guide describes what the console does and why, so you can set up your kitchen the way you already run it.
They are written for kitchen owners, operations leads and the people who answer customers. You do not need a technical background. If you are still deciding whether Sahen fits your kitchen, start with pricing and the FAQ, or look up a word in the glossary.
If something here does not match what you see, or you cannot find an answer, write to support@sahenos.com and a person on our team will reply.
All guides
- Getting started with SahenHow a new kitchen goes from invitation to a working console: the setup wizard, Business settings, your catalogue and the 14-day free trial.
- Team and rolesThe four roles in a Sahen kitchen, what each can do, how invitations and email-code sign-in work, and how to transfer ownership.
- Building and publishing the weekly menuHow menus work in Sahen: a flat pool of meals per day, the coverage check before publishing, the daily menu, multi-day drops and default picks.
- Meals, components and macrosHow to create a meal in Sahen: components and quantities, macros and photos, meal types and programs, the Arabic copy helper and activation.
- How the daily cutoff worksWhat happens at the Sahen cutoff deadline: picks lock, defaults fill gaps, one credit per eating day is used, and orders freeze for the kitchen.
- Production sheet and receipt printingHow Sahen turns frozen orders into a production sheet and 80mm bag receipts with a QR code, how to set up a receipt printer, and what changes after a cancel.
- Packages, programs and meal creditsHow Sahen builds a meal pack from a package, a diet program and a duration, prices it once, and tracks prepaid day credits in a ledger.
- Skips, pauses and eating patternsHow customers in Sahen choose eating days and delivery frequency, skip days and pause a pack, and why their remaining day count never changes.
- Payments and invoicesHow kitchens on Sahen collect cash on delivery and bank transfers, confirm payments in the console, add credits, and record refunds.
- Deliveries, zones and driversHow Sahen kitchens set delivery zones, plan driver trips, print manifests, scan bags in the driver app and keep customers updated by push.
- Customer app and white labelWhat your customers see in the Sahen app, how it takes your kitchen's name, colour and logo, and when a dedicated branded app makes sense.
- Customers and supportHow Sahen kitchens find a customer, read their packs and credit ledger, handle account deletion, and show their own support contacts.