Protoein Burrito

Support

Effective 2026-10-09 · Revision 88912a86

We are here to help with your Protoein Burrito account, your subscription and your deliveries.

Contact us

  • In the app: open Account, then Support, to see our current phone, WhatsApp and email contacts.
  • By email: Support@sahenos.com
  • By post or in person: Protein Wrap (Protein Wrap), Amman, Jordan

We aim to reply within one working day.

What to include

To help us resolve your request quickly, tell us:

  • the email address or phone number on your account;
  • the delivery date concerned;
  • what happened, with a photo if it is about a meal or a delivery.

Common requests

  • Changing, skipping or pausing: you can do this yourself in the app until the cutoff time shown for each delivery. Once a delivery is locked it can no longer be changed.
  • Late, missing or wrong delivery: contact us on the same day so that we can check with the kitchen and the driver. If a meal is missing, wrong or not fit to eat, tell us within 24 hours of delivery.
  • Payments: a CliQ transfer shows as pending until we confirm that it has been received. If your payment still shows as pending after one working day, send us the transfer reference.
  • Changing your address or phone number: update them in the app under Account. Changes apply to deliveries that are not yet locked.
  • Allergies and dietary needs: read the meal descriptions and contact us before ordering if you have an allergy.

Complaints

If you are not satisfied with how we handled your request, send us a written complaint by email and we will review it and reply to you in writing. Your rights under the Consumer Protection Law No. 7 of 2017 are not affected, and you may also complain to the consumer protection authority at the Ministry of Industry, Trade and Supply.

Your data and your account

You can view and edit your details in the app under Account. You can delete your account in the app under Account, then Delete account, or by using the deletion request link at the bottom of this page. For any other question about your personal data, see our Privacy Policy or email us at Support@sahenos.com.